Terms & Conditions

1. Eligibility:

You must be at least 18 years old to use KiDSiE. By using our platform, you represent and warrant that you have the legal capacity to enter into these terms and conditions.

2. Refund Policy:

Customers have 14 days from the date of purchase to return an item purchased from our outlet. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items returned must be suitable for resale on KiDSiE.

3. Exclusions:

We do not accept returns on items that have been used, washed, or altered from their original condition. Personalized or custom-made items are also non-returnable unless there is a manufacturing defect. Items not suitable for resale on KiDSiE are also excluded from returns.

4. Return Process:

To initiate a return, please contact us at hello@kidsie.com within the 14-day return window. Provide your order details and reason for the return. Once your return request is approved, we will provide you with further instructions on how to return the item.

5. Refund or Exchange:

Upon receiving the returned item and verifying its condition, we will process your refund or exchange as per your preference. Refunds will be issued to the original payment method within a reasonable timeframe.

6. Return Shipping:

Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at hello@kidsie.com with photographic evidence. We will arrange for a replacement or refund.

8. Re-listing Items:

If the 14-day return window has passed, you can always re-list the item on KiDSiE for other parents to purchase.

9. Governing Law:

These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

10. Modifications:

We reserve the right to modify or amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our platform. Continued use of KiDSiE after any such changes shall constitute your consent to such changes.

11. Contact Us:

If you have any questions or concerns regarding these terms and conditions, please contact us at hello@kidsie.com.

By using KiDSiE, you agree to abide by these terms and conditions. Thank you for choosing KiDSiE!