Returns Policy

For Outlet Purchases:

At KiDSiE, we are dedicated to offering our customers top-quality baby and kids goods while also prioritising environmental responsibility. It's alarming to note that each year, more than 5 billion pounds of returned items are discarded in landfills. We're determined to disrupt this pattern of wasteful returns.

Before finalising your purchase, we urge you to thoroughly review all relevant information to confirm that the item meets your needs. However, should you need to initiate a return, we kindly ask you to familiarise yourself with our return policy:

Return Window:

You have 14 days from the date of purchase to return an item purchased from our outlet.

Eligibility Criteria:

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Please note that items returned must be suitable for resale on KiDSiE.

Exclusions:

We do not accept returns on items that have been used, washed, or altered from their original condition.

Personalised or custom-made items are also non-returnable unless there is a manufacturing defect.

Items not suitable for resale on KiDSiE are also excluded from returns.

Return Process:

To initiate a return, please contact us at hello@kidsie.com within the 14-day return window. Provide your order details and reason for the return.

Once your return request is approved, we will provide you with further instructions on how to return the item.

Refund or Exchange:

Upon receiving the returned item and verifying its condition, we will process your refund or exchange as per your preference.

Refunds will be issued to the original payment method within a reasonable timeframe.

Return Shipping:

Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at hello@kidsie.com with photographic evidence. We will arrange for a replacement or refund.

Contact Us:

If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to us at hello@kidsie.com. We're here to assist you.

Thank you for shopping with KiDSiE. Let's work together to reduce waste and make sustainable choices for our planet.